Ribston Hall High School
Tel: 01452 382249
Any queries will be dealt with by our School Receptionist
Effective communication between you as parents/carers and the school is an essential part of supporting your child in their progress. Whilst there are set dates in the school calendar for you to come into school to meet your child’s teachers, there will also be instances outside of these times, when you may wish to make contact with an individual member of staff or a department within the school. To support you in being able to do this effectively, we ask that you follow the simple guidance below.
Who to contact
If your query relates to an academic issue, we ask that you contact your child’s subject teacher in the first instance. Your child’s subject teacher will be able to liaise with the Curriculum Lead for that subject if this is necessary. On rare occasions, it may be appropriate to contact the Curriculum Lead rather than the teacher directly; however, this will not normally be the case.
If your query relates to a non-academic issue, we ask that you contact your child’s Head of Year, who is the first point of contact regarding any pastoral issues.
There are a very small number of students for whom the first point of contact should be our Wellbeing team. If this is the case, this will have been previously agreed between the parent/carer and the respective member of staff.
How to get in touch with Staff at Ribston Hall
There are a number of ways that you can make contact with a member of staff, however our preferred method of initial communication is through email.
Email communications with the Headteacher
Please send emails for the attention of the Headteacher, Mrs Colombini, email@example.com
Email communication with Teaching Staff
Please send emails for the attentions of the teaching staff to firstname.lastname@example.org indicating the name of the staff member you would like this directed to and the nature of your query.
You will receive a holding email from our Administrator to acknowledge your email. This communication will then be passed on to the teacher with a request to action.
Email communication with Pastoral Staff
Please send emails for the attention of Heads of Year for pastoral queries to the following email addresses:
Head of Year 7 – Mrs Hay
Head of Year 8 – Mrs Nicklin
Head of Year 9 – Miss Mowatt
Head of Year 10 – Mr James
Head of Year 11 – Miss Erro
Sixth Form Pastoral enquiries
Emailing Safeguarding concerns
Please send emails for any safeguarding concerns to the Designated Safeguarding Lead (DSL), Mr Andy Barnard to email@example.com Where appropriate, please copy this to firstname.lastname@example.org
All emails received will be responded to within 2 working days. If you have a query that will take longer than this to respond to the staff member will acknowledge the delay and will advise you of a new date that they anticipate a full reply will be sent. This response time may be slightly longer in the case of part-time staff.
Staff emails are not monitored outside of school hours and whilst some members of staff may choose to respond to emails outside of school hours, this is actively discouraged in order to promote a healthy work/life balance for our staff. We would ask that any emails addressed to staff should be written in a polite and respectful manner.
There may be some instances when you may prefer to speak to someone directly. Our School Reception telephone number is 01452 382249 and is active between 8:00am and 4:00pm.
Please be aware that if your query is not a ‘general’ query and the member of staff at our School Reception is unable to respond fully, the Receptionist will take a message and email the staff member. As above, these messages will be responded to within 2 working days.
If you wish to write to a member of staff by letter, please address your letter to that member of staff directly and post/hand to reception. Letters will be responded to within five working days of receipt of the letter.
There are times when you may value the opportunity to have a conversation in person with a member of staff. If this is the case, please use one of the above forms of communication to request a meeting. If you arrive in Reception without an appointment it is important to clarify that it is highly unlikely that you will be able to see the member of staff whom you would wish to.
In the case of an urgent message, needing to be relayed to your child or a member of the school’s Senior Leadership Team, please telephone the School Reception as above.